Frequently Asked Questions

220 volts, 60 cicles. You should not bring hair dryers since we have in all rooms.

Internet browsing is offered in the Internet Café through prepaid card. Wireless Internet (WiFi) is not available.

In the evening, specially to go for dinner you should dress properly, no swimming trunks or shors are acepted.

We have a doctor and a nurse available in hotel and villa section (not included).

Forget the cold weather. You will find a warm temperature all year round. Daily average temperature is around 30 dregree Celsius. Nighly average temperature is slightly lower, around 25 degree celsious.

Check out time is 12.00. However you can request a late check out at extra charge.

You can bring light clothes to work out or play tennis. Casual outfits and or elegant clothes for a special occasion. Diving certificate if you are certified. Suntan lotion or protective creams since this is a hot weather. Sunglasses, caps or hats are also needed although you can find them in our stores.

The hotel offers laundry and ironing services at extra charge. If you need it you can ask your chambermaid.

Although all rooms have this service it is not included. You can request it at the front desk and it is 2.00 usd per night.

Yes, it is needed to complete the guest card.

Yes, it is included. Besides the package includes transfer in and out, breakfast, lunch and dinner, unlimited drinks and snacks 24 hours, etc. Is the passport needed to visit us? Yes, it is necessary to enter the country and it advisable to take it with you all the time during your stay in Cuba.

No, you should pay the tax in the airport.

Yes, pool and beach towels service is included in the all inclusive, please request your ticket at the Front Desk and you will find the towel center by the beach.